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Return Policy

Ordering online with us is safe and secure!

Security is our first priority. Guitar Parts USA utilizes Authorize.Net as our payment gateway service provider. Authorize.Net is a solution of CyberSource Corporation, a wholly owned subsidiary of Visa. They authorize, settle and manage credit card for hundreds of thousands of Websites and retail stores. More merchants trust Authorize.Net than any other payment gateway to complete their payment transactions securely and reliably. Guitar Parts USA is confident Authorize.Net provides the best, secure, payment solution available. If you have any questions regarding the checkout process, please email us via our "Contact" page.

If you wish, you may also send us a Postal Order (only) or a personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within 14 days of your receipt of the goods, we will arrange to collect them and give a full refund. Or we will exchange items for a replacement. Please wait for return shipping instructions from us before you return your package, so we can issue you a return number.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 2 working days). It will then be dealt with confidentially, and effectively.

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